Shipping Information
Free Shipping over $150
Applies to all Australian orders over $150. We use either Australia Post eParcel, Couriers Please, Startrack, Aramex, DHL or other services.
Please note: We may be unable to ship to PO Boxes, so you may be contacted to change your shipping address as some couriers are unable to deliver to PO Boxes.
For some regional locations ordering bulky goods (laundry powder 10kg+), we reserve the right to request additional shipping charges to cover the cost of shipping, or refund your order in full. This is a rare occurrence, but due to the weight and bulkiness of shipping these goods there may be additional charges, and our team will contact you directly if this is the case.
Flat Rate $12.95
For all orders under $150, this flat rate applies. We use Australia Post eParcel, Couriers Please, Aramex, Startrack, DHL or Hubbed.
Delivery Timeframes
Our team dispatch orders Monday–Friday, with most orders leaving our warehouse within 1-2 business days.
Once dispatched, standard shipping typically takes 3–6 business days to arrive across Australia, depending on your location and courier. Metro areas are usually on the faster end of this window; regional and remote areas may take a little longer.
Express Post
At checkout you may choose to upgrade your order to Express Post. This usually ensures your package is delivered within 2 business days through the Australia Post Express Post or FedEx network.
Customer Pick Up
By appointment, Norwood, South Australia.
International Delivery
All international shipments will have the shipping costs displayed at checkout, showing both standard and express shipping options. Please ensure your whole address is added at checkout for rates to display. Free shipping is not applicable to international orders. All international shipments are trackable and insured, with shipping cost based on your order weight and delivery location — these are the actual freight charges for your order, and any local import or duty taxes are the responsibility of the receiver. We take no responsibility for any lost items for international shipping, and any local customs/taxes are payable by the customer. Any USA shipments will require duties paid before shipping; a separate email with these fees will be sent after your order is placed, or contact us for a price if you prefer.
Tracking Information
Once your order has been picked & packed, you’ll receive a tracking email, and the tracking ID will also be saved to your order history — so we highly recommend creating an account when you check out.
Your tracking email is generated through our shipping partner Shippit and includes courier details and tracking information. Please check your junk mail for this email.
Reshipping / Incorrect Address
If your order is shipped to the address provided at checkout and the item is returned to us due to an incorrect address or non-collection, a reshipping fee (the actual cost of shipping based on your order weight and location) will be charged to reship your order. We also reserve the right to charge for any return-to-sender fees we incur with our courier partners due to non-collection or an incorrect address provided by you. If our team makes a mistake in shipping to the incorrect address, we will cover any costs incurred.
Returns Shipping
Any shipping costs for items falling under our returns/exchange policy are to be covered by the customer requesting the return/exchange. Please email us at info@babybeehinds.com.au prior to sending items back to ensure your request is approved.
Dispatch Days
Our team dispatch orders Monday–Friday and customer pick ups are by appointment.